How is exclusivity, access and discretion managed for VIP clients?
Private rooftop access is strictly controlled via biometric entry systems and verified guest lists. Staff undergo confidentiality training. No public signage. Event times are staggered for privacy. Venue complies with GISCA® CN-IOS™ Bronze certification, ensuring elite operational discretion and zero unauthorized access.
What cybersecurity standards protect data and digital coordination channels?
All client communications, booking records and documentation are handled via encrypted platforms using TLS 1.3 protocols. Our infrastructure aligns with ISO/IEC 27001 and NIST SP 800-53. Document transfers use expiring download links. Wi-Fi during events is partitioned and access is secured by MAC filtering.
How do I confirm, pay, and receive a legal agreement?
Once your date is selected, you receive an official bilingual contract (PDF) with full legal conditions, refund policy, and invoice. Pay the US$185 refundable deposit by wire to Banco Industrial. We send confirmation, signed agreement, and a detailed receipt within 24 hours guaranteed.
What’s included in logistics: parking, access, time control, staff?
Rental includes 6-hour block, with staff setup 2 hours before. Guest parking is available at Plaza República (100/vehicle per event). Entry lists are preloaded to security staff. Event host manages check-ins, vendor coordination, ambient setup, and post-event inspection. Biometric access and cameras ensure full oversight.
What happens if I cancel or reschedule my reservation?
Full refund is guaranteed if cancellation occurs 21+ days before the event. After that, a 15% rescheduling fee applies. These terms are stated clearly in the bilingual contract. Refunds are processed within 5 business days via bank transfer and confirmation is emailed immediately.
How do you guarantee audiovisual, furniture, and ambient setup readiness?
Each event setup includes checklists for equipment, layout, lighting, and guest flow. A/V is tested with backup units on-site. Furniture setup is aligned to your pre-approved layout. Final readiness photo and checklist are sent one hour before the event. Host remains onsite throughout.
Can I execute everything without phone calls or local presence?
Yes. All coordination, contracts, and scheduling are handled digitally via secure channels. Updates are sent via email or WhatsApp, depending on preference. Once signed and paid, your participation is hands-free. Final contact is limited to invoice approval and wire confirmation for legal records.